Terms of Use - Pawsome Memories

Last Updated: 3/08/2025

Welcome to Pawsome Memories. These Terms of Use ("Terms") govern your use of our website, products, and services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or using the Pawsome Memories website (the "Site") or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.

These Terms constitute a legally binding agreement between you and Pawsome Memories ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our Site.

2. Description of Service

Pawsome Memories is an Australian-owned online retailer specializing in pet memorial and celebration products, including:

• Print-on-Demand Products: T-shirts, mugs, canvas prints, tote bags, phone cases, water bottles
• Dropship Products: Pet memorial items, keepsakes, and celebration gifts
• Digital Content: Blog articles, design galleries, and pet loss support resources

All products are made-to-order through our printing partners and dropship suppliers.

 

3. Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to make purchases on our Site. If you are under 18, you may use our Site only with the involvement and consent of a parent or guardian.

Account Creation

While browsing our Site does not require an account, you may need to create an account to:

• Make purchases
• Track orders
• Subscribe to newsletters
• Access customer support

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions, colors, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Colors may vary due to monitor settings and printing variations.

Print-on-Demand Process

Our products are created after you place your order. This means:

• Products cannot be returned for size exchanges (unless our error)
• Processing times are longer than traditional retail
• Each item is individually made for you

Availability

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

5. Pricing and Payment

Pricing

All prices are displayed in Australian Dollars (AUD) unless otherwise specified. Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

Payment Methods

We accept various payment methods as displayed at checkout. Payment is required in full at the time of order placement.

Taxes and Fees

Prices may not include applicable taxes, duties, or shipping fees, which will be added at checkout where applicable.

6. Orders and Fulfillment

Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason. Order confirmation does not guarantee acceptance.

Processing Time

Print-on-demand products typically require:

• Production: 2-5 business days
• Shipping: 3-7 business days (Australia), 5-14 business days (International)

Order Modifications

Due to our quick production process, orders cannot be modified or cancelled once production begins. Please review your order carefully before completing your purchase.

 

7. Shipping and Delivery

Shipping Methods

We ship via our printing network partners, primarily through Gelato for print-on-demand products and various suppliers for dropship items.

Delivery

Delivery times are estimates only and may vary due to:

• Production schedules
• Shipping carrier delays
• Customs processing (international orders)
• Weather or other unforeseen circumstances

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

8. Returns and Refunds

Return Policy

Due to the personal nature of memorial products and our print-on-demand model:

We DO Accept Returns/Exchanges for:

• Defective products
• Incorrect items sent
• Damage during shipping
• Our printing errors

We DO NOT Accept Returns for:

• Change of mind
• Incorrect size selection
• Color variations due to monitor differences
• Customer design approval errors

Return Process

To initiate a return for eligible items:

1. Contact us within 14 days of delivery
2. Provide order number and photos of the issue
3. We will provide return instructions if approved

Refunds

Approved refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.

9. Intellectual Property Rights

Our Content

All content on our Site, including designs, text, graphics, logos, and images, is owned by Pawsome Memories or our licensors and is protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Prohibited Uses

You may not:

• Copy, reproduce, or distribute our designs
• Use our content for commercial purposes
• Create derivative works based on our designs
• Remove copyright or trademark notices

Customer Content

By submitting content (reviews, photos, testimonials), you grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute such content for marketing and promotional purposes.

10. User Conduct and Prohibited Activities

You agree not to:

Prohibited Content

• Post offensive, defamatory, or inappropriate content
• Share content that violates intellectual property rights
• Submit false or misleading information
• Upload malicious code or viruses

Prohibited Activities

• Attempt to gain unauthorized access to our systems
• Interfere with Site functionality
• Use automated systems to access our Site
• Engage in fraudulent activities
• Resell our products without authorization

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection

We collect information necessary to:

• Process orders
• Provide customer service
• Send marketing communications (with consent)
• Improve our services

Data Security

We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security.

12. Disclaimers and Limitation of Liability

Service Disclaimer

Our Site and services are provided "as is" and "as available" without warranties of any kind, either express or implied.

Product Disclaimer

We disclaim all warranties regarding:

• Product fitness for particular purposes
• Uninterrupted or error-free service
• Accuracy of product descriptions
• Exact color reproduction

Limitation of Liability

To the fullest extent permitted by law, Pawsome Memories shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or use
• Emotional distress or grief counseling needs
• Damages exceeding the amount paid for products

Maximum Liability

Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Pawsome Memories, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Site or products
• Your violation of these Terms
• Your violation of any third-party rights
• Your submitted content or materials

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions
• Labor disputes
• Supplier delays
• Technical failures
• Pandemic-related disruptions

 

15. Governing Law and Jurisdiction

Governing Law

These Terms are governed by the laws of Australia and the state/territory where Pawsome Memories is incorporated.

Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Your State/Territory], Australia.

Dispute Resolution

Before initiating legal proceedings, we encourage customers to contact us directly to resolve disputes amicably.

16. Termination

Termination by You

You may stop using our services at any time. Termination does not affect orders already placed.

Termination by Us

We may terminate or suspend your access to our Site immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Misuse our services
• Violate applicable laws

Effect of Termination

Upon termination:

• Your right to use our Site ceases immediately
• Outstanding orders may still be processed
• Certain provisions of these Terms survive termination

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

 

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pawsome Memories regarding your use of our Site and services.

 

19. Contact Information

If you have questions about these Terms of Use, please contact us:

Pawsome Memories
Email: info@pawsomememories.com

Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Response Time: Within 24-48 hours

20. Special Provisions for Memorial Products

Emotional Considerations

We understand that our memorial products serve customers during difficult emotional times. While we strive to provide comfort through our products, we are not responsible for providing grief counseling or emotional support services.

Memorial Product Sensitivity

We handle all memorial product orders with special care and sensitivity, understanding their emotional significance to customers.

Support Resources

We may provide links to pet grief support resources, but we are not responsible for the content or services of third-party support organizations.

 

Acknowledgment

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use..