Frequently Asked Questions
Product & Design
Can I customize the designs with my pet's name or photo?
Can I customize the designs with my pet's name or photo?
Currently, most products feature pre-designed artwork with heartfelt slogans and beautiful memorial imagery.
However certain products do offer custom personalisation so just look for personalisation fields on the page.
What's the difference between your Memorial Collection and Pet Parent Pride Collection?
What's the difference between your Memorial Collection and Pet Parent Pride Collection?
Our Memorial Collection ("Forever Remembered") features designs focused on honoring pets who have passed away, with themes like "Forever in Our Hearts" and rainbow bridge imagery.
The Pet Parent Pride Collection ("Pawsome Life") celebrates the joy of being a current pet parent with fun lifestyle designs like "Dog Mum Life" and "Cat Dad Vibes."
Do your funny designs work for both dog and cat parents?
Do your funny designs work for both dog and cat parents?
Absolutely! Our Funny & Humorous Collection ("Paws for Laughter") includes designs specifically for dog parents, cat parents, and general pet parent humor that works for everyone. We also have some Australian-themed humor for our local customers!
Are your memorial designs appropriate for all ages?
Are your memorial designs appropriate for all ages?
Yes, our memorial designs are created to be gentle, comforting, and suitable for all family members. We focus on celebrating life and love rather than dwelling on loss, making them appropriate for children and adults alike.
Ordering & Shipping
How long does shipping take within Australia?
How long does shipping take within Australia?
Most orders arrive within 3-7 business days Australia-wide. You'll receive tracking information once your order is printed and shipped.
Do you ship internationally?
Do you ship internationally?
Yes! Through our print partner network, we can ship to most countries worldwide. Shipping times vary by location, typically 5-14 business days internationally.
What if I need my order urgently for a memorial service?
What if I need my order urgently for a memorial service?
While we can't guarantee specific delivery dates due to our print-on-demand process, most Australian orders arrive within 3-7 business days. For urgent orders, please contact us immediately after placing your order and we'll do our best to expedite the process.
Product Quality & Care
Will the designs fade or crack over time?
Will the designs fade or crack over time?
Our products use high-quality printing methods (DTG for apparel, professional ceramic printing for mugs) designed to last. T-shirt prints may show some natural wear over many washes, but mugs and canvas prints are made to maintain their quality for years when properly cared for.
Are your t-shirts good quality?
Are your t-shirts good quality?
es! We use premium soft cotton t-shirts specifically chosen for their comfort and durability. They're designed for DTG printing to ensure crisp, vibrant designs that feel great to wear.
How do I care for my memorial products?
How do I care for my memorial products?
- T-shirts: Machine wash cold, tumble dry low, don't iron directly on print
- Mugs: Dishwasher and microwave safe (top rack recommended for longest life)
- Canvas prints: Dust gently, avoid direct sunlight
- Tote bags: Machine wash cold, air dry recommended
- Phone cases: Wipe clean with damp cloth
Are your mugs microwave and dishwasher safe?
Are your mugs microwave and dishwasher safe?
Yes! Our ceramic mugs are tested to be both microwave and dishwasher safe. For longest print life, we recommend top rack dishwasher placement.
Sizing & Specifications
What sizes do you offer for t-shirts?
What sizes do you offer for t-shirts?
Our t-shirts are available in unisex sizes from XS to 5XL, ensuring a comfortable fit for everyone wanting to honor their pet's memory or show their pet parent pride.
How big are your canvas prints?
How big are your canvas prints?
We offer 26 different sizes to fit any space, from small 8x10 memorial corners to large statement pieces. Sizes are available in both inches and centimeters.
How do I care for my memorial products?
How do I care for my memorial products?
- T-shirts: Machine wash cold, tumble dry low, don't iron directly on print
- Mugs: Dishwasher and microwave safe (top rack recommended for longest life)
- Canvas prints: Dust gently, avoid direct sunlight
- Tote bags: Machine wash cold, air dry recommended
- Phone cases: Wipe clean with damp cloth
Are your mugs microwave and dishwasher safe?
Are your mugs microwave and dishwasher safe?
Yes! Our ceramic mugs are tested to be both microwave and dishwasher safe. For longest print life, we recommend top rack dishwasher placement.
Returns & Exchanges
What's your return policy?
What's your return policy?
We want you to love your memorial products. If you receive a defective item or we made an error, we'll gladly replace it. Due to the personal nature of memorial items and our print-on-demand process, we don't accept returns for change of mind, but we're here to help if there's a quality issue.
What if my order arrives damaged?
What if my order arrives damaged?
Please contact us immediately with photos of the damaged item and we'll arrange a replacement at no cost to you. We work with trusted printing partners but occasionally shipping damage occurs.
Can I exchange sizes?
Can I exchange sizes?
Due to our current print structure, we can't exchange sizes unless there was an error on our part.
Please double-check sizing charts before ordering. If you're unsure between sizes, we generally recommend sizing up for comfort.
About Pet Loss & Support
I'm grieving my pet - which products might help?
I'm grieving my pet - which products might help?
Our Memorial Collection is specifically designed to provide comfort during pet loss. Items like "Forever in Our Hearts" mugs for daily comfort, or "Until We Meet Again" canvas prints for a dedicated memorial space can help honor your pet's memory. Many customers find that wearing memorial t-shirts helps them feel connected to their pet throughout the day.
Are your products appropriate as sympathy gifts?
Are your products appropriate as sympathy gifts?
Yes, our memorial products make thoughtful sympathy gifts for friends or family who have lost a beloved pet. Items like comfort mugs or memorial canvas prints show you understand their loss and want to honor their pet's memory.
Do you have resources for pet grief support?
Do you have resources for pet grief support?
While we're not counselors, we do share helpful articles on our blog about coping with pet loss, creating memorial spaces, and celebrating your pet's life.
We also believe that honoring your pet's memory through meaningful products can be part of the healing process.